Skip to main content

I Got An Error Code When Making A Purchase

Coda Admin
  • Updated

If you are trying to pay but getting an error code while making a purchase, please refer to the below list to see some possible codes along with suggestions for the next steps to take or to try:

Error Code Description Steps to Take

Error 213
Error code 213 means that the transaction is expired. It could be because of:
  1. You didn't enter the OTP code into the Codashop payment page in time (if using the Direct Carrier Billing payment method), or
  2. The Codashop system did not receive your payment during the session time (if using Bank Transfer/E-Wallet/Convenience Store payment method).

Please restart your device and try to make a purchase again if you didn't get charged.

 

But if you already made a payment or got charged, please contact us through this form along with the payment proof where the amount has been deducted so that we can check it on our system.

Error 225

 This means that you have attempted to make a purchase using a payment channel that is not yet activated. Please try to purchase again using a different payment channel.

Error 227

 This means that you have attempted to make a purchase using a price point that is not yet active in Coda's system.  Please try to purchase again using a different price point.

Error 309

 This means that the IP address from which you initiated that purchase is blocked. Please try to restart your phone if you are using mobile data or restart your modem if you are using WiFi.

Error 312

 This means you have exceeded the daily or monthly limit that was set by the mobile network.

 

  1. Please wait for the following day or the following month before using the same phone number again.
  2. Use another phone number or payment method to proceed with the top-up.

If you get any other errors or have further questions, do not hesitate to contact us through this form. We apologize for any inconvenience.

Related articles